Training of Computer Centre Advisers
LSE
Pat Crocker
The primary objective of this two-year project is to develop
teaching materials for a series of course modules for the
training of advisory staff. The second objective is to
package these materials to support 5 days of workshop
tuition for groups of computing advisers. The third
objective is to establish, in the second year of the
project, a regular schedule of Computer Adviser Training
Workshops to be held at LSE.
The training modules will include the following:
- human communications and customer relations skills,
- remote communications skills,
- problem analysis techniques,
- common and recurring user problems,
- assessing user requirements,
- management and recording of advisory sessions,
- working in a distributed environment.
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